If you notice damage to your vehicle, here are the steps to follow:
First of all, fill out and sign the inventory of fixtures with the renter and agree to keep the deposit.
Request a quote from a local garage, which you will, in turn, need to send us, so that we can forward it to the renter. Once the renter has been notified and approves the quote, you can pay for the necessary repairs with the security deposit that you have kept.
In the event that the amount of the repairs is higher than the excess, the dedicated insurance team will open your claim (except for exclusions in the general conditions of the insurance).
If necessary, an independent engineer will be appointed by the insurance, who will evaluate the cost of repairs. The insurance will reimburse this amount, minus the excess.
If additional damage is noticed after the return contract is signed, we suggest contacting the renter and to explain the damage in order to add this damage to the 2 copies of the rental contract and have them signed by them.
We inform you that we can only offer our mediation if the responsibility of the renter is clearly stated on the contract and that the incident has been reported on the following form within 24 hours.