Help Centre - Owner

First steps

• How do I customize my rates depending on the time of year?
• In which cases is a Technical Inspection not mandatory?
• One of my documents was refused, what should I do?
• What is the half-day feature?
• Why can't I upload photos to my listing?

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Functioning of the website

• Can I refuse a booking request?
• How am I informed about a new booking request ?
• How do I respond to a booking request?
• May I leave a review after a rental?
• Why has my listing been deactivated?

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Payment

• How and when will I be paid?
• How secure is it to provide my IBAN and BIC?
• How is my remuneration calculated?
• What is the payment process for renters?
• Can the renter pay me directly instead of using the website?

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Insurance and 24/7 support

• What requirements are asked of the renters for them to rent my RV?
• How does the assistance work?
• What do I have to do to receive the insurance certificate?
• How do I know that the renter is insured for the rental?
• Should I accept that renters go abroad?

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The rental : details and modifications

• Should I clean the vehicle? Check the fluids?
• Things to keep in mind before renting out my RV
• Can I find my own renter?
• What time can a renter pick up/drop off my vehicle?
• How can I edit a booking?

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My ad

• What factors determine how my listing appears in search results?
• My motorhome is slightly old, can I rent it out?
• How do I set my rates?
• I own a motorhome, what are the terms to rent it out?
• How can I manage my listing(s)?

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Touchy subjects

• I've received a fine and the dates correspond to the hire, who should pay?
• What about the fuel ?
• If the renter gets a parking ticket or a toll charge, who should pay?
• What do I do if the renter informs me that he/she will be late to return the vehicle?
• How should I declare my remunerations?

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How does it work?

• What are the service fees for?
• How many drivers can drive my vehicle?
• What documents should the renter bring with them?
• What is the rental process?
• What happens in case of cancellation?