Help Centre - Owner

How can I edit my booking?

It is possible to edit dates kilometre package or insurance on a booking even if it has been confirmed by the renter. They may proceed to this change, up to the day before departure. 

To do this, they'll have to log on to their profile and click on My Trips (please note no modification will be done by phone or email):

What modifications can they make to a booking from their account?

1. Add days or extra kilometres before payment:

   They must cancel their current booking request and renew it with the correct dates or kilometres. You will then receive a new request from them. 

2. Add days or extra kilometres after having paid for a booking: They can easily edit an already confirmed booking themselves from their account in the My Trips section, and then Edit. 
   
   They may edit:
   - The departure date
   - The return date
   - The kilometre package
   - The chosen options
   
   More than one modifications are possible for the same booking. 
   
   To edit a booking they will need to:
   i) Log on to their profile and go to My Trips > Edit
   ii) Choose the modifications they wish to make > Save 
   iii) Check all the information entered is correct 
   iv) Confirm their request > Send the request
   v) An email will be sent to you. If you accept the changes, a payment link will be sent to them to confirm the change
   vi) The change will come into effect and appear on the rental contract once the payment has been finalised

Special cases: Deleting a day, reducing your kilometres, or change of dates (same amount of days only) after payment:

- Date shift: We can shift the rental dates. An email from the renter and the owner must be sent to us to allow the dates of the stay to be changed, which will be at the same price and under the same conditions.

- Removal of insurance, day or mileage package after payment:

It is not possible to delete rental days or reduce the km package once the rental has been confirmed.