Due to the ongoing sanitary crisis and specific security measures, we would like to inform you
Cancelaltion requests eligible to our specific COVID-19 cancellation terms are dealt with on a priority basis by our team.
However, due to an increasing strong demand, we cannot answer all phone calls. This is why we ask to prioritise contacting us by email at firstname.lastname@example.org and to reach us by phone in emergency situations only. You will receive a response to your email as soon as possible.