Help Centre - Renter

First steps

• What is Yescapa?
• How do I sign up?
• Is signing up free?
• How to search for a vehicle?
• Is a DVLA check necessary?

Functioning of the website

• May I leave a review after a rental?
• I have subscribed to the cancellation insurance, how do I cancel my booking?
• What is the rental process?

Insurance and 24/7 support

• What requirements must I fulfill to hire a motorhome?
• When and how do I receive the proof of insurance for my hire?
• What is the difference between the excess and the guarantee deposit ?
• What is the security deposit?
• What is the difference between the excess and the guarantee deposit?

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The hire : Process and Details

• Things to remember before departure
• Things to keep in mind during my trip
• Where can I park my motorhome?
• Do I have to clean the vehicle or refill the fluids?
• Should I sign a rental contract?

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Payment

• How can I pay for my booking?
• Is the payment secure ?
• What do I do if my payment fails?
• Can I pay the owner directly instead of paying on the website ?
• What is 3DSecure payment?

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Touchy subjects

• I am late to pick up the vehicle, what should I do?
• Do I have to check fluids or do the cleaning?
• What about the fuel?
• I am late returning the vehicle, what happens?
• The owner received a ticket, and the dates correspond to my rental dates, who should pay?

How does it work?

• Do I have to sign up to the website to book a vehicle ?
• When will I be able to contact the owner ?
• I am interested in several motorhomes, can I send hire requests for all of them?
• How do the kilometre packages work?
• If my booking request is accepted, what happens next?

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