Help Centre - Renter

First steps

• What is Yescapa?
• How do I sign up?
• Is signing up free?
• What does Yescapa charge for?
• How to search for a Vehicle?

Insurance and 24/7 support

• What requirements must I fulfill to hire a motorhome?
• What documents are required to rent a motorhome and how can I send them?
• Do I have to sign up for an insurance policy by myself?
• What do I have to do to receive the insurance certificate for my hire ?
• What is the difference between the excess and the guarantee deposit ?

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The hire : Process and Details

• What do I have to think about before departure?
• What do I have to think about during my trip?
• Where can I park my motorhome?
• Do I have to clean the vehicle or refill the fluids?
• Do I have to sign a rental contract?

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Payment

• How can I pay for the motorhome rental?
• How does the payment work?
• Is the payment secure ?
• What do I do if my payment fails?
• Can I pay the owner directly instead of paying on the website ?

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Touchy subjects

• I am late to pick up the vehicle, what should I do?
• I have received a contravention, who pays?
• Do I have to check the fluids or do the cleaning?
• What about the fuel?

How does it work ?

• How is the price of my rental determined?
• Do I have to sign up to the website to book a vehicle ?
• I am interested in a particular vehicle, how can i get more info from the owner?
• When will I be able to contact the owner ?
• I am interested in several motorhomes, can I send hire requests for all of them ?

Show the 15 articles