Help Centre - Renter

First steps

• Do I have to sign an inventory form?
• I am not European, can I still rent a vehicle?
• What is Yescapa?
• How do I sign up?
• Is signing up free?

Show the 7 articles

Functioning of the website

• May I leave a review after a rental?
• A few owners have accepted my booking requests. Is it possible to confirm them all?
• I have subscribed to the cancellation insurance, how do I cancel my booking?
• What is the rental process?

Insurance and 24/7 support

• What requirements must I fulfill to hire a motorhome?
• When and how do I receive the proof of insurance for my hire?
• What is the difference between the excess and the guarantee deposit ?
• What is the security deposit?
• What is the difference between the excess and the guarantee deposit?

Show the 21 articles

The hire : Process and Details

• Things to remember before departure
• Things to keep in mind during my trip
• Where can I park my motorhome?
• Do I have to clean the vehicle or refill the fluids?
• Should I sign a rental contract?

Show the 27 articles

Payment

• How can I pay for my booking?
• Is the payment secure ?
• What do I do if my payment fails?
• Can I pay the owner directly instead of paying on the website ?
• What is 3DSecure payment?

Show the 14 articles

Touchy subjects

• I am late to pick up the vehicle, what should I do?
• Do I have to check fluids or do the cleaning?
• What if the owner cancels my booking?
• What about fuel?
• What is the depreciation coefficient?

Show the 9 articles

How does it work?

• Do I have to sign up to the website to book a vehicle ?
• When will I be able to contact the owner ?
• I am interested in several vehicles, can I send booking requests for all of them?
• What are the kilometre options?
• If my booking request is accepted, what happens next?

Show the 17 articles