Help Centre - Renter

First steps

• I am not European, can I still rent a vehicle?
• What is Yescapa?
• How do I sign up?
• Is signing up free?
• How to search for a vehicle?

Functioning of the website

• Do I have to sign up to the website to book a vehicle ?
• When will I be able to contact the owner ?
• I am interested in several vehicles, can I send booking requests for all of them?
• What are the kilometre options?
• If my booking request is accepted, what happens next?

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Insurance and 24/7 support

• What requirements must I fulfill to hire a motorhome?
• When and how do I receive the proof of insurance for my hire?
• What is the security deposit?
• What is the difference between the excess and the guarantee deposit?
• Is the insurance certificate necessary for my rental?

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The hire : Process and Details

• Things to remember before departure
• Things to keep in mind during my trip
• Where can I park my motorhome?
• I am late to pick up the vehicle, what should I do?
• Do I have to clean the vehicle or refill the fluids?

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Payment

• Where can I find my invoice?
• How can I pay for my booking?
• Is the payment secure ?
• Can I pay the owner directly instead of paying on the website ?
• What is 3DSecure payment?

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Touchy subjects

• Do I have to check fluids or do the cleaning?
• What about fuel?
• What is the depreciation coefficient?
• What is further damage?
• I am late returning the vehicle, what happens?

Show the 6 articles