Help Centre - Renter

See our FAQ

How can I pay for my booking?

In order to confirm a booking, the renter must make a secure payment by credit card on the website.

To access the payment, the renter can do so from their profile > My bookings > Review my booking > Confirm my booking.

There will be different payment methods available, depending on your departure date, allowing you to pay in one or two instalments

  • You will need to enter your credit card number, expiry date and cryptogram, in order to process the transaction. Payment via the online payment service Paypal is also accepted. Some cards will have the 3D-Secure option activated, and this means your bank will send you a temporary code (be aware these only last a couple of minutes) for you to enter on the website, to verify your identity and to avoid any fraudulent activity with your account. 
Please note: If your card is not equipped with this option, you will need to get in touch with our Customer Service team, for us to deactivate this option for you. 
  • Once the payment has gone through, you will then see "Your payment was successful" on your screen.
If the payment has failed, go to the "What do I do if my payment fails?" section. 

  • Your card details are kept until payment for the insurance excess has been settled in the event of an incident during your hire.