In order to confirm a booking, the renter must make a secure payment by credit card on the website.
To access the payment, the renter will receive an email to inform them their request has been accepted, mentioning: "Your booking request has been accepted by the owner - Yescapa".
They can also confirm a booking by logging in to their profile > My bookings > Review my booking > Confirm my booking.
There will be different payment methods available, depending on your departure date, payment in one or two instalments.
You will need to enter your credit card number, expiry date and cryptogram, in order to process the transaction. Some cards will have the 3D-Secure option activated, and this means your bank will then send you a temporary code (be aware these only last a couple of minutes) for you to enter on the website, to verify your identity and to avoid any fraudulent activity with your account.
Please note: If your card is not equipped with this option, you will need to get in touch with our Customer Service team, for us to deactivate this option for you.
Once the payment has gone through, you will then see "Your payment was successful" on your screen.
If the payment has failed, go to the "What do I do if my payment fails?" section.
On Yescapa, at the time of payment, the insurance excess is retained by credit card imprint to cover any potential damage done to the vehicle during your hire.
The amount is not debited from your account but can be used in the event of an accident.