Help Centre - Renter

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What is the security deposit?

The security deposit is set by the owner. The law does not set any minimal amount nor any statutory percentage, and rates on the website vary. The amount is specified underneath each advert.

If your rental contract states that the deposit is managed by the owner, then please bring this amount with you on the day of departure in the form requested by the owner. This must be discussed prior to the day of departure, and it is your responsibility to make sure you have the correct form of payment. 

This deposit will allow the owner to cover any damage caused to the inside the vehicle during the hire: broken kitchenware, vehicle not cleaned, fuel/oil not refilled, ... etc.

If no damage is noted on the inventory of fixtures on the return of the vehicle, the security deposit will be returned on the day the vehicle is returned.

If any damage is noted on the inventory of return, the owner or the insurance company will provide us with a repair price quote. After thorough review and investigation, the appropriate party liable for the damages will be charged. 

If the deposit is said to be managed by Yescapa on your rental agreement, then a bank imprint will be kept in the event of damage, and the renter authorises Yescapa to take the repairs amount directly from their credit card. 

Please note that an amicable settlement will prevent the €49 administration fee, to be paid by the culpable party.

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