Help Centre - Renter

See our FAQ

The owner received a fine, and the dates correspond to my rental dates, who should pay?

If you receive a fine or toll charge, it is you, the driver at the time of the hire, who must settle these charges.

Receiving a fine:

We advise you to inform the owner of the chances they will receive a ticket when filling out the return form of the contract and to give them the required information (driver's licence and identity card) so that they can contest it if possible.

Receiving toll charges:

Toll charges or other road taxes (eco-tax, etc...) are not included in the rental price and are at your expense.

In both cases, our team will contact you in order to settle the amount due upon presentation of a receipt.

This amount may be debited from the credit card you used to confirm your rental.