Help Centre - Renter

See our FAQ

Why has my booking request not been sent to the owner?


Your booking request may not have been sent to the owner for one of the following reasons:

  • The owner does not authorize stays in a foreign country or to the country(ies) in which you wish to go
  • You have not updated your date of birth
  • You do not meet the insurance requirements
  • You have not finalized your request and missed the last step by clicking on "send request" 
  • You have sent more than 5 booking requests.




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