Help Centre - Renter

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What happens in the event of a cancellation?

All cancellations must be processed via your profile under My Trips > Review my Booking > Edit or Cancel.

  • If you have opted for the cancellation insurance:

You can request, via your online profile, a full refund of the rental except for the amount paid for the cancellation insurance, any extensions added to the reservation after confirmation minus the excess related to cancellation insurance.

Cancellation insurance applies if an unforeseeable event, defined under the cancellation insurance terms, occurs to one of the participants of the rental or to a family member (up to the 2nd degree), written proof required.

-For more details, consult the Terms & Conditions of Cancellation

-To find out how to report a cancellation, please click here.

  • If you have not opted for the cancellation insurance:

In the event of a cancellation 30 days or more before the rental of the vehicle: You will be reimbursed 70% of the owner's remuneration. The insurance and service fees cannot be reimbursed.

In the even of a cancellation less than 30 days before the day of departure: No refund is possible, the full amount of the transaction is to be paid.

In the event of cancellation within 24 hours after confirmation of the reservation: you may claim a full refund of the rental (minus cancellation insurance costs), except in the case where the start of the rental is scheduled 24 hours after confirmation; in this case the insurance costs cannot be reimbursed.As a reminder, even if you have selected the option to pay for your hire in two instalments, you must still settle the full amount of the booking, should you cancel less than 30 days before departure. 

If the owner has cancelled your booking, due to a breakdown, for example, you may ask for a reimbursement of the cost of the booking, minus what was paid for the cancellation insurance.

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