Help Centre - Renter

See our FAQ

Why subscribe to our cancellation insurance?

  • Why subscribe?

The aim of the cancellation insurance is to be entitled to a reimbursement of the total amount paid for your rental (with the exception of the insurance excess and any modifications made to the booking after confirmation).

  • At what cost?

The cancellation insurance price corresponds to 5% of the total paid for the rental. 

  • What are the conditions?

The insurance applies if a defined unforeseeable event occurs to one of the people participating in the rental or to a member of the family (up to the 2nd degree), written proof is required.

  • Here are some examples of covered events:

- serious illness, serious accident or death of a family member

- pregnancy complications before the 7th month

- significant material damage affecting your own property and requiring your presence

- economic layoff

- accident or total theft of your vehicle and/or your caravan occurring on your way to the holiday destination

- cancellation or modification of holiday dates by the employer

  • How to subscribe?

On Yescapa, when finalizing your booking.

  • Restrictions/Exclusions

Pandemics recognised as such by national or international sanitary organisations are excluded from cover by the cancellation insurance.

In the event of a cancellation, initiated by the owner or the renter, cancellation insurance costs cannot be refunded.

For more details, you can consult the Term's & Condition's of Cancellation.

These questions may be of interest to you