You require immediate assistance.

In the event of a breakdown, please contact the Allianz AG assistance. You can find their contact information on the insurance certificate. Download my insurance certificate

You will need to indicate your policy number which can be found on this document. Please be aware that road side assistance is not available for vehicles over 3,5 tons. In this case, please contact the owner of the vehicle.

The vehicle is still in working order.

If the vehicle is still in working order after the incident, all that's left to do is fill in the vehicle condition report on your Rental Agreement when returning the vehicle. We also advise taking photos of the damage.

You'll need to send this information to Yescapa once the booking has ended. You'll also need to fill in a detailed statement to open an insurance claim.

In the event you are renting from an owner who provides their own insurance, please contact the owner directly in order to find out more information on the terms of insurance.