The RAC provides assistance in the case of a breakdown in the UK and Europe with 24/7 support.
It covers UK registered vehicles which are under 3.5T. If the vehicle owner is a registered business please contact them directly to follow their breakdown procedure.
The relevant contact number and policy number is located on your “Confirmation of Insurance” form transmitted to you before your rental.
Once a breakdown is reported, an RAC service van will be sent to the location. RAC will try to repair the vehicle at the roadside. Owners authorise roadside repairs on their vehicle during Yescapa bookings. Owners are liable for up to £200 for roadside repairs if their vehicle has broken down due to poor maintenance. If the traveller is found to have caused the breakdown through driver misuse, they'll be charged £200 per call-out.
If the vehicle cannot be repaired the RAC will tow the vehicle to the nearest authorized garage. The RAC will contact Yescapa to decide the best way to assist the traveller from here eg.providing temporary accommodation or a replacement vehicle (value set at £50 per person for a maximum of 3 days). The owner should request a diagnostic report from the garage to discover if the source of the breakdown was caused by traveller misuse or poor vehicle maintenance. This document will be used to define which party is culpable for the necessary repairs.