What happens in case of cancellation?

Since 19 June 2018, cancellation insurance is available for all new bookings.

The reimbursement terms, therefore, depend on the date on which the rental was requested.

The terms below refer to any cancellation made by the renter. All cancellations and refunds must be requested via your online profile ("My bookings" >" Review my booking" >"Edit or Cancel").

In the event of a cancellation made by you or due to a breakdown of the vehicle, the renter can request a reimbursement of the rental amount excluding the cancellation insurance cost.


For any rental requested after June 19, 2018:

  • If they have opted for the cancellation insurance:

They can request, via their online profile, a full refund of the rental except for the amount paid for the cancellation insurance, any extensions added to the reservation after confirmation and deduction of the excess related to the cancellation insurance.

Cancellation insurance applies if an unforeseeable event defined by the cancellation insurance terms occurs to one of the participants of the rental or to a family member (up to the 2nd degree), written proof required.

For more details, consult the Terms & Conditions of Cancellation by clicking here.

  • If they have not opted for the cancellation insurance:

In case of a cancellation 30 days or more before the rental of the vehicle:

- The renter will be reimbursed 70% of the service and insurance fees. If they have paid for their rental in one instalment, they will also be refunded 70% of the total of your remuneration.

- You, the owner will receive 30% of your total remuneration.

In case of a cancellation within 30 days of the day of departure:

- No refund is possible, the full amount of the transaction is due by the renter.

- You, the owner will receive 100% of your planned remuneration.


For any rental requested before June 19, 2018:

A full refund is possible up to 48 hours before departure, when a compelling reason prevents the renter from making the rental. Such reimbursement may only be applied within 48 hours prior to departure, in the following cases, affecting the renter or one of their relatives (wife/husband, civil partner, children under 18), written proof required:

  • Serious illness requiring the patient to stay in hospital

  • Accident preventing mobility by their own means

  • Death.

If they cancel the booking without a compelling reason, the reimbursement amount will depend on the date on which the rental is to take place:


1) If the cancellation happens 30 days or more before the rental is to take place:

  • You, the owner will receive 30% of your planned remuneration

  • The renter will be reimbursed 70% of the insurance cost and 70% of the service fees. If payment was made in one instalment, they will also receive 70% of your remuneration.

2) If the cancellation takes place between 29 and 15 days before the rental:

  • You, the owner will receive 50% of your planned remuneration

  • The renter will be reimbursed 50% of the insurance fees, 50% of the service fees, and 50% of your remuneration.

3) If the cancellation happens less than 15 days prior the rental:

  • You, the owner will receive 100% of your planned remuneration

  • No reimbursement is possible for the renter.


As a reminder, the option selected during payment for a payment in 2 instalments, does not exempt the renter from paying the rental in full, in case of a cancellation within 30 days of departure.