What happens in case of cancellation?

When you accept a booking request as the owner, you undertake to honour it, except in the event of force majeure that prevents the hire (vehicle breakdown or accident).

If you cancel a rental without written proof of force majeure, a penalty of £150 will be retained by the website on the payment of your next remuneration to compensate for the loss of quality of the service offered to users.

Since June 19, 2018, a cancellation insurance policy is available for all new bookings.

The reimbursement terms, therefore, depend on the date on which the rental was booked.

The terms below refer to any cancellation made by the renter. All cancellations and refunds must be requested via your online profile ("My bookings" >" Review my booking" >"Edit or Cancel").

In the event of a cancellation made by you or due to a breakdown of the vehicle, the renter can request a reimbursement equalling the rental amount excluding the cancellation insurance cost.

For any bookings paid for after June 19, 2018:

  • If they have opted for the cancellation insurance:

They can request, via their online profile, a full refund of the rental except for the amount paid for the cancellation insurance, any extensions added to the reservation after confirmation and deduction of the excess related to the cancellation insurance.

Cancellation insurance applies if an unforeseeable event defined by the cancellation insurance terms occurs to one of the participants of the rental or to a family member (up to the 2nd degree), written proof required.

For more details, consult the Terms & Conditions of Cancellation by clicking here.

  • If they have not opted for the cancellation insurance:

In case of a cancellation 30 days or more before the rental of the vehicle:

- The renter will be reimbursed 70% of the service and insurance fees. If they have paid for their rental in one instalment, they will also be refunded 70% of the total of your remuneration.

- You, the owner will receive 30% of your total remuneration.

In case of a cancellation within 30 days of the day of departure:

- No refund is possible, the full amount of the transaction is due by the renter.

- You, the owner will receive 100% of your planned remuneration.