Help Centre - Renter

See our FAQ

When will I be able to contact the owner ?

When you send your booking request, you will have the possibility to leave a message to the owner.

If the owner accepts your request, we will send you their contact details. You will then be able to contact them directly by phone or email instead of going through the website's messaging system.

Please note that when you send a booking request, your name and phone number, as well as your email address, will be sent to the owner, so that they can contact you.

Rest assured, even if the owner accepts the request, it is not binding. The booking will be officially confirmed once you have made a payment.